Online Learning Specialist, Immigrant Services (21952)

Job description

Temporary Full-Time until March 31, 2022 (35 hours per week)

Options Community Services Society

We are a non-profit registered charity providing social services primarily in Surrey, Delta, White Rock and Langley. We believe in helping people help themselves. We believe in collaborating with individuals, businesses, community groups and government to create focused, effective and responsive resources for the community.

We envision a healthy community as a safe and clean environment where we all have a sense of belonging. It is a place where each of us has the opportunity to work and learn, and to develop and realize goals that are meaningful and fulfilling.

Reporting to the Deputy Executive Director of Employment and Immigrant Services, the Online Learning Specialist role will support our Immigrant Services program to develop and deliver e-learning services to newcomer clients. They will develop online tutorials/manuals for staff and facilitators on e-learning deliverables. The Online Learning Specialist will maintain the learning management system (LMS) as needed to support the e-learning services.



  • Develop, configure, and upload e-learning content into Moodle/LMS. Upload users and assign roles. Support those who enroll and unenroll users for different courses.
  • Recommend best practices in instructional design and course development, such as editing tools and applications.
  • When needed, attend webinars/conferences to learn how to apply up-to-date instructional methods and technologies.
  • Provide staff training including content development (tools and applications) and course-setting such as task completion and certification.
  • Develop online tutorials/manual for staff/facilitators on e-learning deliverables.



Education, Training, and Experience:

  • Bachelor’s Degree in Instructional Design and/or IT and LMS-related experience.
  • Experience working with newcomers, vulnerable populations and/or volunteers.
  • Experience and strong familiarity with e-learning, graphic design, video editing.
  • Minimum 2 years experience in a related position.
  • Class 5 Driver’s License and reliable vehicle an asset.
  • Current Level 1 First Aid certificate an asset.

Knowledge Skills and Abilities:

  • Excellent Interpersonal Communications skills.
  • Excellent verbal and written skills.
  • Additional language skills relevant to populations served are an asset.
  • Understanding of Social Service programming and resources, Multiculturalism and Immigrant/Refugee issues.
  • Strong communication, interpersonal/relationship-building intercultural competency, as well as crisis intervention, conflict resolution, critical thinking and problem-solving skills/techniques.
  • Strong level of computer proficiency; in particular, strong Microsoft Word, MS PowerPoint, MS Excel spreadsheet, database, internet/email, scanning skills.
  • Basic Research and Information Sourcing skills.
  • Strong desktop publishing skills (MS Publisher, Adobe Captivate, Adobe Creative Suite, Adobe Prima, HTML 5, Javascript/coding).
  • Up-to-date knowledge of Social Media and Multicultural Media.
  • Comfort with website updates (e.g. Wordpress).
  • Ability to work in a fast-paced, multicultural and diverse environment.
  • Ability to work independently, set priorities, manage multiple tasks and meet deadlines.


Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search preceding your start date.

Applicants with lived experience are strongly encouraged to apply.

Applicants may be requested to provide proof of Covid-19 vaccination.

Application deadline

Resumes will be reviewed starting November 22, 2021 but the posting will remain open until filled and will close without notice.


Human Resources Recruitment
Options Community Services Society
9815 140 Street
Surrey BC V3T4M4


Not-for-profit organization/Community organization

Number of positions


Employment type

Full-time work
Temporary Work

Job location


Hours per week


Application instructions

Please include a cover letter indicating the posting number [#21952] and a detailed resume outlining your qualifications and related experience for the position.

Send your application to:
Diana Delgado, Deputy Executive Director
Options Community Services Society