Issues and Concerns Resolution Process

Issues and Concerns Resolution Process

    Our WorkBC Centre team inspires participants to improve their working lives through active engagement and participation in our Centre's services. Our Team is also committed to providing a meaningful experience resulting in sustainable employment. If we have not provided you with the support that you require, we want to learn more. The following principles guide our issues/complaints resolution process:

    Guiding principles for the issues and complaints process in a tabular form

    As a participant, you have the right to timely confidential service. You also have the right to services that are respectful, inclusive, and accessible. If you have a concern or complaint with the services:

    • Discuss your situation with the person directly involved
    • Express your situation calmly and respectfully
    • Work together to resolve the situation.

    If the situation is unresolved after discussing the situation with the person directly, the formal Issues Resolution process can be initiated.

    Flow chart showing the issues and complaint resolution process

      To ask for information about our complaint process, call our front offices at 

       Surrey Newton WorkBC Centre: (778) 728-0175  ext. 41451 


      WorkBC is the provincial government's access point to the world of work in British Columbia. It was created with one key goal — to help all British Columbians to successfully navigate B.C.'s labour market.